May 2012
1 post
4 tags
"Sure."
While at a restaurant recently, I realized just how much I dislike that word in service. It’s meaningless. Devoid of any connection, care or effort. When I ordered my drink and got “sure” back, that simple, sloppy syllable crept into my ear and blocked me from engagement. Maybe the waitress had a lot of heart behind it, or maybe it was said with a fantastic smile, but I...
